WIS sends (by mail and by post) the legal collection letter (WIK), the debtor is given 15 working days to transfer the outstanding amount to you or to WIS without statutory collection costs or interest.

If the amount is not paid within the set term, a reminder will follow. WIS sends a total of three reminders, by mail and by post. You can follow all collection steps in our online system.

No chance of recovery, no costs for you!

Should your debtor become bankrupt, or if there is no chance of recovery, then we close the file free of cost for you.

How B2C collection works

Amicable collection procedure:

  1. WIS receives the relevant documents from you and sends a WIK letter via email and via the post within one workday.
  2. If necessary WIS contacts your debtor by phone.
  3. If appropriate, WIS agrees a payment scheme with your debtor (always in consultation with you).
  4. WIS monitors payment, or the payments in the case of a payment scheme. If a payment is not received on time WIS immediately sends another warning, and may contact the debtor by phone to find out why payment was not made.


  1. WIS sends a draft summons.
  2. WIS consults with you about the costs of the legal proceedings.
  3. WIS requests full financial information about your debtor.
  4. WIS estimates the chance of success of legal collection proceedings, based on the available information.


WIS has made highly competitive price agreements with various bailiffs and lawyers (nationally and internationally), which means that it is always less expensive to conduct your legal collection proceedings via WIS. Before we initiate legal proceedings you will also receive (free) legal advice, if desired.

  1. WIS draws up a summons.
  2. The summons is signed by a local legal partner.
  3. WIS informs you of the date of the first hearing.
  4. WIS arranges for representation or legal support during the hearing.
  5. WIS informs on progress with the proceedings.
  6. WIS ensures that a judgement is served by a local legal partner.
  7. WIS ensures, based on the judgement, that goods and funds are seized as far as possible.
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